Be ready before ordering a car, advises Uber, as company introduces late fee trials in four US cities including New York and Dallas. Uber will start to charge after drivers wait two minutes, and will be able to cancel altogether on tardy riders.
Uber is tired of your lateness. In an effort to deter riders from ordering cars while still drying their hair, finishing an email or munching a slice of toast, the company is allowing drivers to start charging passengers after waiting for two minutes, or to leave altogether if the rider is not prompt, with the rider incurring a fee.
Uber is also reducing the time allowed for riders to cancel an ordered car without being charged, from five minutes to two minutes. The changes are being trialled in New York, New Jersey, Dallas and Phoenix, but are not yet being rolled out on a permanent basis. Read more:
• You’re late: penalty fee!