Meanwhile, the business paper Wall Street Journal (WSJ) and 24/7 Wall St. did some pretty nifty research and found out that Uber was 6th on the list of ‘most-hated companies in the USA.’ Read more…
GM was first, followed by Sony, DISH Network, McDonald’s, Bank of America, Uber, Sprint, Spirit Airlines, Walmart Stores and Comcast Corp. A quick straw poll in the street, a tiny Internet-poll? No, “to identify the most hated companies in America, 24/7 Wall St. reviewed a variety of metrics on customer service, employee satisfaction, and share price performance”, the paper explained. “We considered consumer surveys from a number of sources, including the American Customer Satisfaction Index (ACSI) and Zogby Analytics. We also included employee satisfaction based on worker opinion scores recorded by Glassdoor.com. Finally, we reviewed management decisions and company policies that hurt a company’s public perception.”
So, what did the Wall Street Journal, after this intensive research conclude on Uber? “Fast-growing Uber, an app-based car service, was one of the most talked-about companies in 2014. Some of the coverage surrounding Uber focused on the company’s growing popularity and heady valuation. However, few companies have engendered as much controversy as Uber has.In some cases, outrage has come from established cab drivers. Uber has regularly encountered opposition from regulators in the U.S. and Europe. Regulators in a number of U.S. cities, as well as France, Netherlands, and China have banned or challenged the legality of the company’s ride-sharing offerings, which allow anyone with a car to work as a driver. The company also suspended operations in Spain following similar opposition.”
“Even Uber drivers have protested the company’s policies, including fare cuts aimed at improving its ability to compete with established cab companies and other startups, such as rival Lyft. Customers, too, have complained about Uber, especially the practice of “surge pricing,” which involves raising fares when demand for rides is particularly high. Some critics have compared decried the practice as price gouging, and New York’s City Council is currently considering a cap on fares.”
“The company also came under fire for the actions of several executives. Last November, one executive told a BuzzFeed reporter he had been tracking her car — without consent — as she arrived to interview him. That same month, another executive suggested to a BuzzFeed editor that Uber should consider digging up personal information about members of the media critical of the company.”
• The Wall Street Journal picked Uber as America’s 6th most hated company. Image: pando.com.