It looks like 2017 was a very good year for Lyft in New York. But it was also pretty good for Uber. In fact, all e-hail companies saw double-digit growth, while taxis continued to suffer. Lyft, however, grew more than anyone, benefiting from Uber’s missteps during the stormy tenure of its former CEO, Travis Kalanick, who stepped down in June. Lyft also got help last year from funding rounds that brought in more than $2 billion and were used to add cars and gain market share.
“We’ve been focused on the values of the organization, which is manifested in how we treat drivers,” said Vipul Patel, general manager of Lyft in New York. “And we think drivers and passengers recognize that.”
As part of its campaign to add drivers—which shortens the wait time for cars and thus attracts customers, creating a positive feedback loop—Lyft announced today it is re-opening its driver center in Long Island City after a renovation that tripled its size to 12,000 square feet. The location serves as a meeting place for driver support, recruitment and education.
As of November, the most recent month for which figures are available, Lyft held 17.6% of New York’s ride-share market, up from 11.5% in the same period in 2016, according to the Taxi and Limousine Commission. The increase of 6.1 percentage points represents a 53% gain in market share.
Uber’s share fell to 68.8% in November from 73% the previous year. (In keeping with its larger size relative to Lyft, Uber’s driver center in Long Island City is 34,000 square feet.)
All of New York’s ride-hail services, however, including Juno and Via, saw growth last year, as the overall number of trips shot up 65%, to 15.8 million, for November. The number of taxi trips, which have been in a long decline, dropped 8%, to 9.3 million.
Most, but not all, of Lyft’s growth came at the expense of Uber’s market share. Lyft might have also picked up some customers when Gett bought Juno in April and took on Juno’s name.
In November 2016 Juno and Gett added up to 9.2% of the market. But having subsumed Gett, Juno now has only 7.6%.
- Lyft and Uber make huge gains in New York City.