But it’s hard to say exactly how many use them. Is it 24 percent? Is it 43 percent? Answers vary. While some Americans are early adopters, it’s important to remember that new technology can take a while to become commonplace.
Uber, the online force that has disrupted real-world transportation, first launched in San Francisco in 2010. Since then, it has expanded across the country and the world and inspired a spate of competitors like Lyft, Via, Juno and Gett.
But how mainstream are these ride-hailing apps? We looked at some estimates from a number of data sources to try and figure that out. Results vary by methodology (explained below).
Back in December of 2015, a Pew Survey found that while two-thirds of American adults had heard of ride-hailing apps, just 15 percent of the population had used ever used one. These days, there are definitely more users, but just how many depends on whom you ask and on the methods they employ to reach their answer. In 2018, anywhere from 24 percent to 43 percent of the population has used a ride-hailing service.
Second Measure and Earnest Research, which use debit and credit card data to track spending, found that 32 percent and 43 percent, respectively, have used ride-sharing services in the last 12 months.
Card holders tend to live in urban settings and are wealthier than the population at large, so they would likely have more exposure to ride-sharing apps, which are based in cities and require card payments. However, measuring discreet periods of time (2017, for example) rather than asking whether someone has ever used a ride-hailing app could result in lower numbers.
Pew, Toluna (which estimated 35 percent in 2018) and to some extent eMarketer (24 percent) used survey data, meaning they asked a statistically relevant number of people whether they have used ride-hailing apps. While survey data might be more representative, people are notoriously bad at reporting their own behaviors.
Continue reading and see the graphs here: https://www.recode.net/2018/6/24/17493338/ride-sharing-services-uber-lyft-how-many-people-use
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